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Company Policies

Insurance Policy

INSURANCE REQUIREMENTS

Damage Waiver (LDW) and Basic Liability Insurance (BLI) offered by Charlie Car Rental are always optional when you provide valid proof of insurance. Should you have a deductible it must also be shown.

PROOF OF PROPER COVERAGE MUST BE SHOWN AT THE COUNTER. Please verify that:

1-You have coverage in Puerto Rico
2-The vehicle is covered up to it's current value (collision, comprehensive)
3-You must have liability coverage
Just as in the U.S., liability insurance is mandatory in order to drive.
4-Your deductible must be shown. A deductible is your direct out of pocket cost. The funds must be guaranteed available via a refundable deposit.

For NON-U.S. RESIDENTS that cannot provide proof of liability insurance this will be a mandatory charge.

Rented vehicle credit card coverage: Should you have a credit card that covers a rented vehicle , PROOF MUST BE SHOWN OR A CALL MADE TO YOUR CREDIT CARD FOR CONFIRMATION. Many losses have occured as some clients did not know they had no coverage.

INTERNET INSURANCE: Accepted as long as it covers all areas

ATTENTION: IF YOUR POLICY ONLY COVERS THE LIABILITY THEN THE LDW (CAR PROTECTION) MUST BE TAKEN, IF YOUR POLICY ONLY COVERS THE RENTED VEHICLE THEN THE BLI (LIABILITY)MUST BE TAKEN. Just as in the U.S. liability insurance is mandatory in order to drive.

Deposit policy

Deposit policy

A $250.00 minimum deposit is required on all rental types at the time of rental along with the total amount due for the rental. The deposit is refunded once the vehicle is returned if no further charges apply.

EXCEPTIONS:

If you are using your personal car insurance that covers all required areas the deposit will be in the amount of your deductible. Please remember that the deductible amount is your direct responsibility to cover and must be guaranteed via a refundable deposit.

If TPP / SPP / LDW / DDW are taken the deposit is $150.00

Emergency Roadside Assitance

EMERGENCY ROADSIDE ASSISTANCE – ERA:
All customers are automatically enrolled in our ERA program which will give our customers all Roadside Assistance Services without charge:
- Tire Change Service
- Out of Gas Service (Incl. 5 Gal)
- Battery Jump Service
- FREE OF CHARGE!

Customers may opt out of this option at the time of the rental. If they choose to do so, Charlie Car Rental will still provide Emergency Roadside Assistance Services but customer will pay for each service:
- $49 for the service call
- $0.50 per mile
- Gas Costs

Damages/Accidents

IN THE EVENT OF ANY DAMAGE TO THE RENTAL VEHICLE, CUSTOMERS MUST FOLLOW THE CORRECT REPORTING PROCEDURE:

1. MUST GET A POLICE REPORT: In the event the police is not available or the police simply do not wish to issue a report, or a report #, the customer MUST call the main rental office in Isla Verde immediately and notify that a report was not offered by the police department.

2. CUSTOMER MUST REPORT ANY AND ALL DAMAGES TO THE NEAREST RENTAL OFFICE WITHIN 12 HOURS OF THE INCIDENT: If the customer is too far from the nearest office, customer MUST call the main office to notify them why they cannot physically report the damages to the nearest rental office.

3. CUSTOMER MUST PAY FOR ANY DAMAGES ON THE SPOT DIRECTLY TO CHARLIE CAR RENTAL IF THEY HAVE DECLINED ANY AND ALL CHARLIE CAR RENTAL WAIVER COVERAGE: Customer is to seek reimbursement directly from their source of coverage . If customer purchased TPP/SPP/LDW then the damages will not be charged to the customer if the proper reporting procedure was followed. Charlie Car Rental does not cover negligent damages nor improper reported damage.

Condado Office hours

The Condado office is open everyday from 8am - 5pm. The office will be closed from 12PM to 1PM everyday for lunch.
Shuttle service to/from cruise ship area or hotels is available everyday between 8am-4pm.

Driving Area

If the vehicle is taken off the Island of Puerto Rico to Vieques or Culebra the LDW,SPP,TPP,CPP will not cover. Any accidents or breakdowns will incur in additional costs due to ferry and tow truck costs.

MOKE: MOKE rentals can only be driven in areas with posted 40MPH or less. The MOKE cannot be driven in areas above 40MPH.

Payment Methods

Charlie Car Rental accepts the following methods of payment:
Debit Card, VISA, Master Card, AMEX, Discover

Cleaning Fee Policy

Vehicles returned with excessive sand/dirt will incur in additional charges at $150.00 at the end of the rental.
EXCESSIVE DIRT MEANS: Pet hair or Sand on seats, dash, cup holders, in short anything above the floor.
Stains caused by sun tan lotion, surf board wax on the roof or seats are also charged.

This charge can be avoided by simply dusting yourself off and being dry or using a towel before entering the vehicle. Clients will be offered the opportunity to clean out any excessive sand/dirt at the time of return in order to avoid this charge.

Toll options

TOLL OPTIONS:

1. Prepaid Toll Option: Customer prepays Charlie Car Rental $10.99 per day for unlimited toll usage.
2. Post Pay Toll Option: Customer pays a $25.00 One-time Administrative Fee, in addition to the tolls consumed during their rental. Tolls used by the client will be charged at the end of your rental.


WARNING: Should you not choose the easy pass option and the easy pass lane is used a $35.00 administrative fee plus all used tolls will apply.

Protection Packages

TPP - TOTAL PROTECTION PLAN (Package includes LDW, BLI, PEC):

It covers the rented vehicle, personal effects, and liability when not in violation of any terms. PEC: Personal Effects Covered in the event of theft from the vehicle. It covers up to $2,000.00 per occurrence and carries a $100.00 deductible per person. Excluding all electronics, prosthetics, glasses, jewelry, cash etc. Only covers suitcases, clothes, and personal hygiene items. (Must have police report and signs of forced entry to the car). If I decline this plan, I’m responsible for all losses.

SPP - STANDARD PROTECTION PLAN (Package includes LDW and BLI):

This covers the rental vehicle and liability when not in violation of any terms. If I decline this plan, I’m responsible for all losses.

EMERGENCYROADSIDE ASSISTANCE (ERA):

CCPP - CREDIT CARD PROTECTION PLAN (Package includes BLI, Loss of use and Admin fees) :

This protection works as a full complementary service to the car rental coverage provided by many credit card companies, covering what credit cards do not, Liability (BLI), Loss of Us, Administrative fees, and Diminution of Value.

LDW - LOSS DAMAGE WAIVER:

Covers the rental vehicle for any damage including tires and glass when not in violation of any terms. A customer must show proof of insurance and a deductible to decline this protection option. If I decline this plan, I’m responsible for all losses.

DDW/DDW 2 - DEDUCTIBLE DAMAGE WAIVER:

Customer waives $500.00 - $ 2000.00 (depending on your deductible) of financial responsibility to the rental company. When taken Charlie Car Rental waives its right to charge any deductible the client may have. If I decline this plan, I’m responsible for all losses.

BLI - BASIC LIABILITY INSURANCE:

With this protection the customer receives 25/50/25 in liability limits when not in violation of any terms. Client must show a valid liability insurance to deny this coverage.

Drivers License Policy

Only a valid non-expired driver's license can be accepted for a rental. No temporary, expired, or interim license can be accepted for a rental.

Non U.S./Foreign license : A foreign driver's license can be used as long as we can identify the driver's name,home address, driver's license number and expiration date.

International drivers license: Can be used to rent a vehicle.

Age Requirements

Minimum Age: 21
Age 21 to 24 = Underage fee of $12.00 p/dy

Fuel Policy

Vehicles must be returned with the fuel tank: Full
Fuel surcharges will apply. Price depends on current market. Ask at counter.

Pick-ups and Drop-offs

No charge for drop off between SJU and Condado.

A drop charge of $50.00 will apply for drop offs between SJU and Condado to/from Aguadilla

Cancelation Policy

CANCELATION POLICY: Cancel at any time however a 24 hour advance cancellation is greatly appreciated.

No Smoking Allowed In The Vehicles

Absolutely no smoking of any kind is allowed in any of our rental vehicles. There are signs posted throughout the facilities and you will be required to sign a document acknowledging that you or anyone else will not smoke inside of our vehicle or there will be a $250.00 fine With ample signage and warnings not to smoke prior to your rental, if upon your return smoke is detected the $250.00 fine will be strickly enforced.

High season reservations policy

Due to the high demand during high season a strict ONE HOUR grace period for reservation arrivals is observed. If you think that you will arrive late for your reservation you must call to extend your arrival time in order to avoid your reservation to be automatically cancelled.

Reservation changes

The rate reserved is subject to changes if any change are made by the client, such as dates/times/car class, etc. The rate reserved is valid for the original dates of the rental, any extensions to your contract are subject to a change in rate.

Additional Drivers

1 additional drivers permitted an additional charge of $ 11.00 applies per day(per additional driver)
Minimum Age for Additional Drivers: 25

There is a $11.00 per day charge for additional drivers.

Deposit Requirements

A minimum $250.00 deposit will be required for all rentals. This may vary depending on any insurance deductibles. Any insurance deductible will be the deposit.

One-Way Rentals

Vehicle drop-offs between Charlie Car Rental locations is permitted between Condado (Cruise Ship Shuttle Service) and Main office (Isla Verde): No Charge

From Isla Verde and Condado to/from Aguadilla : Charge: $ 50.00

Insurance and Coverage

DAMAGE WAIVER IS OPTIONAL WHEN VALID PROOF OF COMPREHENSIVE AND LIABILITY INSURANCE IS SHOWN BY THE RENTER. SHOW YOUR PROOF OF INSURANCE AT THE TIME OF RENTAL LIABILITY: COVERAGE IS PROVIDED BY THE CLIENT AND NOT CHARLIE CAR RENTAL. PLEASE BRING YOUR AUTO POLICY AS PROOF OF COVERAGEAs part of our commitment to providing a hassle-free rental experience, we've partnered with Axle to offer instant insurance verification. Sharing your insurance information through Axle will expedite your time at the rental office so we’re not verifying coverage while you wait! GO TO THE FOLLOWING LINKS TO ADD YOUR INSURANCE INFORMATION:

Click here for insurance verification

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